- A refund can be requested within two days of making the order, and it will not be available after that, because the order is in the preparation and packaging stage.

- Delivery fees apply on cancelled or returned orders.

- Values for returned or cancelled orders will be done through the same way of purchase.

- The refund will be processed in seven days from receiving the cancellation or request original refunded product. Noting that it varies according to issuer policy when will that amount be reflected in the card holder balance.

- Delivery dates will be determined based on delivery mode chosen upon placing your order. Please note that those dates are estimated dates that can vary according to shipping companies’ backlog.

- Upon receipt of the order, it will be available to preview the order, and only then can products be returned in the event of a breakage or manufacturing defects. It is not possible to request a refund or replacement of the product upon the departure of the delivery representative.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.