ROZALLIE is considered as a small private business. we don't have any deals with shipping companies for FREE DELIVERIES or RETURNS. so each order we pay upfront your shipping fees. we don't take it back when you return or cancel your order when courier calls.

We added this deposit policy due to disturbing situations with clients. who easily cancel their orders when courier communicates with them for personal reasons. such as -  i changed my mind, I'm not home for a while, sorry i bought these items offline already, or they easily don't care about receiving their orders as they expect the courier to be available exactly the 1 hour they are available per day or they won't receive it. another reason is that the order cannot be splitted. either you receive it all or cancel all items, you can accept the order and request for a replacement for any broken or damaged items ( this will be on us and you won't be requested for extra fees only on the event of breakage or damage). 

We lost lots of money due to shipping cancellations by clients who don't accept their orders for personal reasons ( simply not our faults ) and %80 of these clients refuse to send us shipping fees after we communicate with them upon cancellation. we cannot accept being in these awkward situations again so we have added deposit policy on ALL Orders with at least the 85 L.E the shipping fee ( or above as per mentioned in the checkout. ) 

NOTE: WE PACKAGE YOUR ORDERS WITH LOVE AND WE LOSE TIME AND MATERIAL ON PACKAGING SO PLEASE BE CAREFUL WHEN REQUESTING ITEMS